SCAM ALERT

Healthy Connections Medicaid team members and managed care plans will never ask for money, gift cards or something else of monetary value via text, email or a phone call. If someone contacts you asking for something of monetary value to get or keep Medicaid coverage, please report it by contacting the Medicaid fraud hotline at (888) 364-3224 Monday through Friday from 8:30 a.m. to 5 p.m. or by sending an email to FraudRes@scdhhs.gov.

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Privacy/Health Insurance Portability and Accountability Act (HIPAA)

SC Department of Health & Human Services
Office of Civil Rights & Privacy
1801 Main Street
PO Box 8206
Columbia, South Carolina 29202

Telephone number:  888-808-4238
TTY:  888-842-3620
Email: privacyoffice@scdhhs.gov 

ADA, Civil Rights & Privacy Official:  Alicia C. Smith

The South Carolina Department of Health and Human Services (SCDHHS) complies with applicable federal and state privacy and HIPAA laws and works to manage and protect the personal information used in the administration of Medicaid to applicants and beneficiaries.

If you believe that SCDHHS has failed to protect your privacy, you can file a complaint with the Civil Rights Official, using the contact information provided above. You can file a complaint in person or by mail or email. If you need help filing a complaint , we are available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal , or by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C. 20201 or by phone at: (TDD: 800-368- 1019, 800-537-7697). The USHHS complaint form can be accessed at www.hhs.gov .