Healthy Connections Medicaid members are required to renew their eligibility every year. Providers can help members complete this process. More info and resources on how providers can help can be found on this page.
How will we notify members?
The agency will try to renew Medicaid eligibility for members with info we already have. If we can determine a member is still eligible, we will mail a “Continuation of Benefits” notice to the member. They will not need to complete an annual review form. If we can’t determine eligibility with available data, we will send out an annual review form to complete. The form should be completed and returned by the deadline listed on the letter. This is approximately 30 days from the notice date.
Members should check their mail regularly and follow the instructions in any notice they receive from Healthy Connections Medicaid. We will also text members (if we have their cell phone number) to let them know it is time to complete their annual review form. These text messages will begin when a member receives the annual review form. They will receive a reminder at seven weeks, six weeks, four weeks, two weeks before and the week of the form’s due date.
How can Members Return Their Form?
Members should submit their review when it's time to renew. Members can complete and submit their annual review form online at apply.scdhhs.gov. If a member would like to complete the paper form, they can submit it using one of the methods below.
- Complete your form online at apply.scdhhs.gov.
- Upload your form online. Click on the "Check Status/Update Information" box at apply.scdhhs.gov.
- Mail it to SCDHHS-Central Mail, P.O. Box 100101, Columbia, SC 29202-3101.
- Fax your form to 888-820-1204.
- Email it to 888201204@fax.scdhhs.gov.
- Bring it in person to your local eligibility office.
How can you help?
Providers and partners can help by relaying consistent and simple messages to Medicaid members. We have materials to help communicate with Medicaid members in our communications toolkit. These resources include a provider fact sheet to help answer any questions you may have.
Still have questions or need more help?
For added help, please contact the Provider Service Center from 7:30 a.m. to 5 p.m. Monday through Thursday and 8:30 a.m. to 5 p.m. Friday. You can also email AnnualReviews@scdhhs.gov.
Please email AnnualReviews@scdhhs.gov if you would like someone from the agency to present to your organization about annual reviews.