SCAM ALERT

Healthy Connections Medicaid team members and managed care plans will never ask for money, gift cards or something else of monetary value via text, email or a phone call. If someone contacts you asking for something of monetary value to get or keep Medicaid coverage, please report it by contacting the Medicaid fraud hotline at (888) 364-3224 Monday through Friday from 8:30 a.m. to 5 p.m. or by sending an email to FraudRes@scdhhs.gov.

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Frequently Asked Questions

General FAQs

I received a letter regarding services. Who can assist with this?

You should contact Member Services directly at 888-549-0820.

I received a letter regarding an accident. Who can assist with this?

You should contact Member Services directly at 888-549-0820.

Complaint FAQs

How do I file a complaint?

If you feel that you have been discriminated against on the basis of race, color, sex, disability, religion or national origin; you can file a complaint with the Office of Civil Rights & Privacy.

Please complete this Complaint Form and mail it to:

South Carolina Department of Health & Human Services Office of Civil Rights & Privacy P.O. Box 8206 Columbia, SC 29202

Special Accomodations

To better understand my Medicaid case, I need a document translation, interpreter, Braille document, etc. Who do I contact?

You will need to contact your local Medicaid office for assistance.

What is the TDD/TTY Line number?

You can access the TDD/ TTY line by dialing 888-842-3620.

Are service animals permitted in all South Carolina Healthy Connections Medicaid office locations?

Yes. Service Animals are welcome in all SCDHHS county Eligibility, Community Long Term Care, BabyNet, and Outstationed Worker offices.